RelaxoPro FAQ: Purchases, Restoring, and Refunds

How many devices can I use my RelaxoPro account on?

A Relaxo account can be active on only one device at a time. Logging in on a new device will automatically log out your account from any previous device. This ensures that your data is not duplicated and that sedentary reminders remain accurate.

Can I continue using my membership if I switch to a new iPhone or Apple Watch? Will my data be affected?

Yes. Relaxo memberships are linked to your Apple ID. If you get a new iPhone or Apple Watch, simply sign in with the same Apple ID. If your membership does not appear as active, please tap Restore in the app.

Your sedentary and relaxation data is stored in iCloud, so it will automatically sync when you log in on your new device.

How do I cancel my subscription?

To cancel your subscription, open Settings on your iPhone → tap your Apple ID → select Subscriptions → find Relaxo → and choose Cancel Subscription.

Can I get a refund for my RelaxoPro purchase?

Due to Apple’s policies, Refunds can’t be processed directly through Relaxo. However, you can request a refund from Apple within 90 days of purchase via your purchase history. For detailed instructions, please refer to: Request a refund for apps or content that you bought from Apple

I purchased RelaxoPro, but it still shows as locked. What should I do?

Apple’s payment system can sometimes take a few minutes to update. If your membership is still locked after 5–10 minutes, try:

Close and reopen the app.
Tap Restore.
Check Settings → Apple ID → Subscriptions to see if Relaxo is listed. If not, your purchase may not have completed — try subscribing again.

Need more help?

If you’re still having issues, contact us anytime:

E-mail: relaxo@heydeal.studio

We’ll get back to you as soon as possible and help you sort it out.